Bilingual Japanese Customer Service Specialist - Hybrid Role in Bali

Join Cognizant, a global leader in technology and business solutions, as a Bilingual Japanese Customer Service Specialist in the vibrant heart of Bali. This hybrid role offers the perfect blend of professional growth and tropical work-life balance, allowing you to deliver exceptional customer service while enjoying the beauty of Canggu.

In this role, you will be the bridge between our clients and our services, ensuring seamless communication and satisfaction. You will handle customer inquiries, resolve issues, and provide support in both English and Japanese, leveraging your bilingual skills to build strong client relationships.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service in both English and Japanese, ensuring client satisfaction and loyalty.
• Handle customer inquiries, complaints, and requests, resolving issues promptly and professionally.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Collaborate with cross-functional teams to ensure consistent and high-quality service delivery.
• Utilize CRM tools such as Salesforce to manage customer interactions and data.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fluent in both English and Japanese, with excellent written and verbal communication skills.
• Proven experience in customer service, preferably in a technology or business solutions environment.
• Strong problem-solving and analytical skills.
• Experience with CRM tools such as Salesforce is a plus.
• Ability to work in a hybrid environment, balancing remote and office-based tasks.
• Bachelor's degree in a related field or equivalent experience.
• Excellent organizational and time management skills.
• Passionate about delivering high-quality service and building strong client relationships.

🛠️ Keahlian

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