Desk Collection Specialist - Financial Services

Join Bank Jago, a leading financial institution in Indonesia, as a Desk Collection Specialist. In this critical role, you will be responsible for managing and recovering overdue accounts through professional and ethical collection practices. Your expertise in customer communication and negotiation will be crucial in helping our clients resolve their financial obligations. Based in Jakarta Raya, you will be part of a dynamic team dedicated to providing exceptional service and maintaining the highest standards of integrity.

As a Desk Collection Specialist at Bank Jago, you will play a vital role in our financial services department. You will handle a variety of collection tasks, including calling, emailing, and visiting customers to discuss their overdue accounts. Your ability to build rapport and understand customer needs will be key to successful collections. This role offers a unique opportunity to work in a fast-paced environment while contributing to the financial health of our clients.

Bank Jago is committed to fostering a culture of excellence and innovation. In this role, you will have the chance to grow your skills in collection management and customer service. With competitive compensation and a supportive work environment, you will be well-equipped to thrive in this challenging yet rewarding position.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and recover overdue accounts through professional and ethical collection practices.
• Conduct phone calls, emails, and in-person visits to discuss overdue accounts with customers.
• Build rapport with customers to understand their financial needs and resolve their obligations.
• Follow up on collections to ensure timely resolution of overdue accounts.
• Maintain accurate records of collection activities and customer interactions.
• Collaborate with the financial services team to ensure smooth and efficient collection processes.
• Adhere to company policies and regulations regarding collections and customer interactions.
• Provide exceptional customer service and maintain the highest standards of integrity.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in collection management or a similar role.
• Strong communication and negotiation skills.
• Ability to build rapport and understand customer needs.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Knowledge of Indonesian financial regulations and banking practices.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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