Customer Service Representative (BPO Agent) - Onsite Hiring Event with Free Transport | Foundever

Kickstart your career in customer service with Foundever! No prior BPO experience? No problem! We’re hosting an onsite hiring event in Bali, offering free Grab rides to qualified candidates. Join a global leader in customer experience solutions and be part of a dynamic team dedicated to delivering exceptional service. In this role, you’ll handle customer inquiries, resolve issues, and ensure a seamless experience for our valued clients. Foundever is committed to fostering a supportive and inclusive environment where your skills and passion for customer service can thrive.

Foundever is a leading provider of customer experience solutions, serving clients across various industries. Our team is based in Bali, where we offer a vibrant and welcoming work environment. As a Customer Service Representative, you’ll use our proprietary CRM system, Zendesk, to manage customer interactions efficiently. This role is perfect for those looking to build a career in customer service, with opportunities for growth and development within a supportive team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Maintain accurate and up-to-date customer records using Zendesk.
• Collaborate with the team to ensure consistent and high-quality service.
• Provide excellent customer support and build strong relationships with clients.
• Adhere to company policies and procedures.
• Participate in team meetings and training sessions.
• Contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Fluency in English (both written and spoken).
• Basic understanding of CRM systems, preferably Zendesk.
• Ability to work in a fast-paced environment.
• Willingness to travel to different locations.
• High school diploma or equivalent.
• Positive attitude and willingness to learn.

🛠️ Keahlian

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