Automotive Service Advisor - Premium Customer Experience

Are you a customer service professional with a passion for automobiles? Transmatic Autobenz Sdn Bhd is expanding its operations to Bali and seeking a dynamic Automotive Service Advisor - Premium Customer Experience to join our team in Canggu. As the vital link between our customers and our expert technicians, you'll be the face of our dealership, ensuring every customer leaves satisfied and eager to return.

In this role, you'll use industry-leading tools like Autocraft and ServiceTitan to manage appointments, track vehicle history, and provide personalized service recommendations. Your day will be a mix of in-person interactions and digital engagement, using our in-house CRM to keep track of customer preferences and service history.

Join a growing automotive dealership in Bali and be part of a team that values both technical expertise and exceptional customer service. With competitive benefits and a vibrant work environment, this is your chance to make a difference in the automotive world.

📋 Tanggung Jawab Pekerjaan

• Consult with customers to assess vehicle needs and recommend appropriate services or repairs
• Schedule appointments and manage customer expectations using Autocraft and ServiceTitan
• Coordinate with technicians to ensure timely and efficient service delivery
• Upsell and cross-sell additional services to increase customer satisfaction and revenue
• Maintain accurate records of customer interactions and vehicle service history using our in-house CRM
• Provide exceptional customer service, addressing concerns and resolving issues promptly
• Stay updated on the latest automotive trends and technologies to offer informed advice to customers
• Assist in training new hires and maintaining high standards of customer service across the team

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in automotive customer service or a related field
• Proven track record of delivering exceptional customer service and meeting sales targets
• Strong communication and interpersonal skills, with the ability to build rapport with diverse customers
• Familiarity with automotive diagnostic tools and industry standards
• Experience with customer relationship management (CRM) systems, preferably Autocraft or ServiceTitan
• Bachelor's degree in Automotive Technology, Business Administration, or a related field (preferred but not required)
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Fluency in English and Bahasa Indonesia

🛠️ Keahlian

Lowongan Terkait